We warrants our products to be free from manufacturing defects in materials and workmanship from the date of delivery For more detail, please visit our Warranty Policy page.
RMA service does not cover the damages incurred from lightening, salt erosion, water immersion that are categorized as “Out of Warranty”
Return Merchandise Authorization (RMA) Process
If you are not sure about product failure or the cause of problem, please contact our engineers for technical support by e-mail (firstname.lastname@example.org). They may be able to find a solution that does not require sending the product for repair. Once the products need to be repaired. Send it to our RMA mailbox, and our staff will generate an email with an assigned RMA number.
Distributors & System Integrators must obtain a RMA number before sending the defects back to us for repair. Any defective item returned without RMA number, we has rights to reject or not repair at its own choice. In the event of product not able to be repaired due to component shortage, we could replace with the equivalent item at discreet.
In the warranty, Distributors & System Integrators will bear one way freight charge to return RMA back and we will bear another one way freight charge to send to distributors. Please expect the RMA lead time 2-4 weeks. For out of warranty units, the customer is responsible for freight both ways and for the inspection fee for the units.